Where can I find my download link ?

You received an invoice by email after ordering. There you will also find the download link.

Otherwise, go to your user account: https://www.1-2-3-gemafrei.de/mein-konto/login

Log in there with your username and password . Then go to: View order
You will receive a list of your orders. Select the desired order and click Details.
There you will find your download link.
If you have any problems, please send us an email to  This email address is being protected from spambots. You need JavaScript enabled to view it.

I forgot my password !

No problem, call up the registration form : https://www.1-2-3-gemafrei.de/mein-konto/login

Click Forgot your password. Enter your registered email address.
You will receive further instructions by email. If you have not received an email, please also check your SPAM folder.
 

If there are still problems, just contact us by email email This email address is being protected from spambots. You need JavaScript enabled to view it.

or create a new customer account.

I already have a customer account in the old shop of Kayser Medienverlag.

In any case, you must register again in the new online shop 1-2-3-gemafrei.de.